The Norfolk and Norwich
University Hospital

Colney Lane, Norwich NR4 7UY
Tel 01603 286286

Description of the Hospital

    Hospital Entrances - Opening hours    Bus Routes and Fares    Cycle Facilities    Motorcycle Parking

Car Parking / Reception    Paying for Car Parking    Long Stay Parking

Drop-off Parking    Meet and Greet Volunteers

Position of New Hospital

Description of the Hospital 

The Norfolk and Norwich University Hospital is situated four miles from the centre of Norwich, close to the University of East Anglia (UEA). The new hospital brings together services from the old Norfolk and Norwich and West Norwich hospitals. The hospital has 23 operating theatres, 28 wards and 989 beds housed within a Day Procedure Unit and two main out-patient blocks (out-patients West and East), this is the main site of the Norfolk University Trust. It is also a training hospital for doctors studying at the UEA's Medical School. Every year the hospital treats around 500,000 patients from Norfolk and a field. 


Hospital Entrances - Opening hours

The In-patient West and Centre Block Entrance on Level 1 is the only entrance open 24 hours a day (with the exception of the Accident and Emergency). West and East Out-patient entrances are locked at 10pm and open at 6.45am. The Jenny Lind Children's Department  entrance is locked from 9.30pm until 7am.

Bus Routes and Fares

The First Bus company divides Norwich into five zones, and fares relate to the number of zones through which you travel. The hospital is located within Zone 4. Many different ticket types are available. The hospital is served by routes 21, 25, 54, 59, 507 and 508. For public transport enquiries call 0870 6082608.


Cycle Facilities

There is a cycle path around the hospital and extensive cycle parking in the plaza area next to the East and West Out-patient entrances. A smaller number of cycle spaces are available outside the In-patient entrances. There is no charge for parking bikes.

Motorcycle Parking

There are eighty parking spaces for motorbikes on either side of the staff car park E. These spaces are not covered but there are secure bars to chain motorbikes to. There is no charge for parking motorbikes.


Car Parking / Reception

Car parking - Spaces for patients and visitors are sign-posted on the approach road to the hospital. You will be told in your appointment letter which hospital entrance you should use and which car parks are nearest. There are directions to the entrances to the hospital from all of the patient car parking areas. The first 30 minutes parking is free. Simply put your ticket in the pay machine at the hospital exit and it will register 'no charge'.

Paying for Car Parking

On driving into the car park you should collect a ticket at the barrier and take it with you into the hospital. You will need to pay for your parking before you leave at one of the ticket machines which are in the hospital entrances. There are change machines next to a number of the ticket machines.


Long Stay Parking. -  (Prices may have increased)

Out-patients whose visit lasts longer than two hours should ask clinic or ward staff to validate their car park ticket for a maximum charge of 1.50. The same applies to relatives of critically / terminally ill patients who stay for long periods. Car parking charges are reduced to 1.50 for evenings  (5.30pm onwards) and weekends.

Drop-off Parking

Drivers can drop off patients in the drop off / pick-up areas near the hospital entrances. There is no charge for drop off parking as long as your visit lasts under half an hour.

Disabled Parking

There is no parking charge for disabled drivers and the hospital has more than eighty disabled parking bays. Many are next to each of the entrances but further disabled spaces can be found in other areas of each car park. If you need assistance when you arrive at the hospital please ask at a reception desk.


Reception Desks

At each of the In-patient and Out-patient hospital entrances you will find a reception desk where a member of staff will help direct you to the area of the hospital you are visiting. The wards and departments are sign posted from the entrances and main hospital corridors.

Meet and Greet Volunteers

When you arrive at the hospital you may also see one of our Meet and Greet Volunteers'. Our Meet and Greet  volunteers are there to help you find the department you need. You can recognise them by their burgundy waistcoats / jackets.